Refund policy

OVERVIEW
We value your trust and want you to shop with confidence. Our store policy ensures fairness, transparency, and peace of mind when purchasing from us. Please review the guidelines below regarding returns, exchanges, and refunds.

SECTION 1 - CHANGE OF MIND PURCHASES

·        Change of mind returns will be accepted within 7 days of purchase.

·        Proof of purchase is required.

·        Items must be in original condition, including all packaging and tags.

·        Approved returns will be issued as store credit only.

·        Return postage costs are the responsibility of the purchaser.

SECTION 2 - FAULTY, DEFECTIVE OR NOT FIT FOR PURPOSE
In accordance with Australian Consumer Law, you are entitled to a refund, exchange or replacement if an item is:

·        Defective or faulty,

·        Not fit for its intended purpose, or

·        Not of acceptable quality considering its price and type.

SECTION 3 - PERSONAL ITEMS (FOOTWEAR & CLOTHING)
Returns will only be accepted if items are in their original, unworn condition with all packaging and tags intact. For hygiene reasons, we cannot accept worn items.

SECTION 4 - SECOND HAND ITEMS
All second-hand products are sold as-is. These items cannot be returned or exchanged.

SECTION 5 - HOW TO MAKE A RETURN
Please contact our team at via the contact options available within the Contact page with your order details and reason for return. Once approved, we will provide instructions for return shipping.